Facility Care and Damages
Work Request Policy for Residential Buildings
Occasionally, it may become necessary for maintenance to be performed in residence rooms. If you are in need of a repair, please follow these steps:
1. Log onto the Campus Connect. You will login using your VU network login and password. On the left side of the screen you will see the tab for "Maintenance Requests." Click on this tab and submit the information. You will receive back a work order number that you can reference if the repairs haven’t been made within 3 days (plumbing problems and other emergency requests are addressed the same day). (Students can also email maintenanceworkrequests@vanguard.edu or call 714-556-3610 ext. 4600.)
2. The resident will be informed about the status of work (usually within 3-5 days) via a door notice that is hung on the resident’s room after a Facility Services technician investigates the work request.
3. The computer copy of the work request will be returned by the Facility Services employee to the Facility Services office staff that will enter the work request into their computer as completed. The computer copy will then be matched to the original request and forwarded to the appropriate RD.
Emergency Requests
In case of an overflowing toilet or sink, time sensitive or potentially dangerous circumstances the resident should first call Facility Services at extension 4600, then try and locate the RA or RD On-Duty at (714) 713-5089. If unsuccessful in either attempt, residents should call the Facility Services cell phone at (714) 222-9352 immediately. Campus Safety Services may also be called at ext. 6799.
Room Damage and Common Area Damage Costs
The following list consists of approximate charges for damages to University residence hall rooms and/or common areas. If the person(s) responsible for the damage are not identified, then the costs for repairing the damage or replacement of furniture will be shared among the roommates of the assigned room, or the residents sharing the common areas (hallways, quad lounge, lounges, etc.).
Item: Charge:
Screen $30.00
Window blind $25.00 (Catalina - $50.00)
Smoke Detector $20.00
Shower curtain $13.00
Shower curtain rings $5.00
Shower curtain rod $20.00
Shower head $10.00
Towel rack $14.00
Patch & paint wall $30.00 per wall
Door replacement (solid core) $350.00
Door replacement (hollow core) $125.00
Door jam replacement $125.00
Door closer replacement $5.00 (Catalina - $125.00)
Carpet damage/stain varied
Window varied
Furniture replacement varied
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